Candice Hope

Privacy policy

Last updated 22 September 2026

This policy explains how Candice Hope handles information you share through this website, a Meta (Facebook or Instagram) lead form, an application, or a conversation about working together.

Information we collect

Depending on how you contact us, we may collect your name, email address, phone number, social media handle, business details, answers to form questions, booking details and messages you send. If you become a client, we may also collect information needed to provide services and manage payments. The website uses a Meta Pixel, which may collect information about visits and interactions through cookies or similar technologies.

How we collect and use it

We receive information when you submit a Meta lead form or website application, book a call, message us, or purchase a service. We use it to respond to your enquiry, provide a requested resource, assess whether our services are suitable, arrange calls, deliver services, process payments and keep appropriate business records. We may send marketing updates where you have agreed or where permitted by law. You can ask us to stop marketing messages at any time.

Who receives information

Information may be handled by service providers that support our business, such as Meta, our website host, booking and form providers, email and messaging services, payment processors and authorised team members. We share only what is reasonably needed for these purposes or when required by law. These services may store or process information outside Australia; the countries can depend on the provider and its current systems.

Storage and security

We take reasonable steps to protect information from misuse, loss and unauthorised access. We keep it for as long as reasonably needed for the purposes described here and any applicable legal or recordkeeping obligations, then delete or de-identify it when appropriate. No online service can guarantee absolute security.

Your choices and requests

You can ask to access or correct the information we hold about you, request deletion where applicable, or raise a privacy concern. Send a message to @itscandicehope on Instagram and say it is a privacy request. We may need to verify your identity before sharing or changing information. We will review any complaint and respond within a reasonable time. If you are unhappy with our response, you may contact the Office of the Australian Information Commissioner.

Changes to this policy

We may update this page when our practices change. The date above shows the latest revision.